Migration is the term used to move an existing broadband connection from one ISP to another without any downtime. You are able to migrate to any of our broadband products, ie Orginal, Max PAYG and Max Allowance. The connection will automatically benefit from one static IP address being included free of charge.
Before placing a migration order your customer will need to provide you with a Migration Authorisation Code (MAC). The MAC will be provided by the losing ISP. When the losing ISP provides the MAC they are confirming their agreement to allow the migration to go ahead.

Please ensure that the losing ISP does not cease the connection.

The format of a MAC code is normally 10 or 12 alphanumeric characters followed by a "/" and then 5 alphanumeric characters i.e. FTIP12345678/CB12N.

All migration orders placed with a MAC code beginning with BBIP/FTIP or BBDS will be free of charge. For orders with a MAC code beginning with LLU or Lxxx, may incur a £40 + VAT charge if the connection is migrating from an LLU provider.

Please be aware that the migration process will take around 1 week to complete.

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