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| What
is ADSL? |
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ADSL (Asymmetric Digital
Subscriber Line) is a broadband service
delivered over a BT PSTN analogue line. ADSL
uses different frequencies on the line which
means you can make phone calls and use the
Internet at the same time.
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| What
ADSL products are available from Kimpton Computers? |
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Kimpton Computers provides a
range of rate adaptive ADSL packages to suit
varying customer requirements. You can choose
from Allowance based or our Extreme products
which provide unlimited usage. Each option is
available as MAX or MAX Premium. MAX Premium
products give faster upload speeds than standard
MAX products and extended off peak hours.
In addition, Kimpton Computers also provides a
range of classic non rate adaptive products in a
choice of speeds ranging from 512Kbps to 2Mb.
These products provide unlimited usage.
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| What
speeds are available with ADSL? |
| Product |
Download speed |
Upload speed |
| Max 1 |
288Kbps - 8Mbps |
64Kbps - 448Kbps |
| Max 2 |
288Kbps - 8Mbps |
64Kbps - 448Kbps |
| MAX P |
288Kbps - 8Mbps |
64Kbps - 832Kbps |
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The speed achieved depends on
the quality of the line
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| Why
is the download speed greater than the upload speed? |
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ADSL is Asymmetric which
means it runs at different speeds for upload and
download. Kimpton Computers also provide SDSL
(Symmetrical Digital Subscriber Line) which
provides symmetrical upload and download speeds.
Contact us to find out more.
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| What
hardware will I need? |
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You will require an ADSL
modem or router and ADSL micro filters. You can
purchase hardware from Kimpton Computers via the
router
page of this site.
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| What
is a Micro Filter |
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A micro filter, sometimes
referred to as a 'splitter', is an adapter that
plugs into your telephone socket. The micro
filter separates the ADSL signal from the voice
signal. A micro filter is required for each
telephone socket within the building.
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| When
are your peak and off-peak times? |
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The peak and off peak times
vary slightly depending on your choice of MAX1 &
MAX2 or MAXP product.
Max 1&2 Products
Peak time is defined as 8am to 10pm Monday to
Friday. Off peak is defined as 10pm to 8am
Monday to Thursday and 10pm Friday to 8am
Monday.
MAX P Products
Peak time is defined as 8am to 8pm Monday to
Friday. Off peak is defined as 8pm to 8am Monday
to Thursday and 8pm Friday to 8am Monday.
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| How
do I place an order? |
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You can place orders easily
by
email or telephone. In the near future, you
will be able to place your orders via this
website.
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| What
are the BT install reports (BBCR)? |
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This shows the information
that we receive from BT regarding your order.
BBCR's are received for all order activity
including new provisions, modifies and ceases.
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What are the BT Fault Reports? |
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This shows information that
we receive from BT regarding faults reported
relating to an ADSL account.
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| How
long does it take for my order to be activated? |
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It usually takes up to 10
days for an order to be activated providing no
delays occur. You will be notified by email the
expected date of activation and again when the
connection has been activation.
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When will you advise me of my IP address
details? |
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The IP address will be
assigned when we receive confirmation from BT
that your order has been accepted. This
information will be emailed to you.
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| How
will you notify me if a problem arises with the order? |
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If a problem or delay arises
you will be contacted by email by our customer
services department advising you of the nature
of the problem and action required to resolve
it.
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What payment methods are available? |
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You can pay the initial
installation and first month/quarter charges via
PAYPAL, cheque or cash. After that all
subsequent charges are payable by bank direct
debit.
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Does the usage allowance accumulate? |
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No. Your allocated allowance
is per month, any bandwidth that has not been
used will not roll over to the following month.
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| Can
I move between allowance bands? |
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Yes, you can change the
allowance band easily by just sending us an
email. There is no charge for moving between
allowance bands, however changes between product
types may apply.
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| Can
I move from MAX to MAX Premium and vice versa? |
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Yes, you can move your
connection from MAX1 or MAX2 to MAXP or vice
versa. A charge of £10 applies.
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What is the minimum contract period? |
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A minimum contract period of
1 year from the activation date applies to all
ADSL connections. We require 14 days notice of
all ADSL cancellations. Short term contracts on
a monthly basis are available,
contact us to discuss your requirements.
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| How
do I cease my service? |
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Simple
email us with your request to cease your
service. There is no fee for this unless you are
still within your contract period. e require 14
day notice.
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What is a MAC and how do I get one? |
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What do I do if I have a technical problem? |
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FULL Terms and Conditions available here |
